Who is Mototees?
Mototees is a family-owned company based in Pennsylvania, founded by a professional dirt bike racer from the 1970s and now operated by the next generation. Deeply rooted in the motocross community, we create high-quality apparel and motocross-inspired products designed for comfort, durability, and timeless style.
For us, motocross is more than a sport. It is a community built on passion, dedication, and shared experiences. Whether you're racing, working in the pits, cheering from the sidelines, or celebrating the sport's history, our products are made to reflect the spirit of motocross.
We are committed to quality, authenticity, and customer satisfaction. From carefully chosen materials and responsible manufacturing to dependable shipping and support, every part of our business is focused on delivering value. We take pride in serving riders, racers, fans, and families with products they can trust.
More than an apparel brand, Mototees celebrates motocross heritage and the people who make the sport special. We are proud to support the dirt bike community and help keep the passion for racing alive both on and off the track.
You can find us at:
· Pro Motocross National events
· Grand National Cross Country (GNCC) events
· Loretta Lynn’s Amateur National
· Winter Olympics (Mini O’s)
· Ricky Carmichael Amateur Supercross
· Motorama Events at the Pennsylvania Farm Show in February
What is our Event Merchandise Process?
- The week before a new event, merchandise from the previous year's event is removed from our website.
- New event merchandise is typically posted the following week, usually on Tuesday, allowing customers to place pre-orders for either shipment or trackside pickup.
- Trackside pickup orders close on Friday morning before the race weekend so our team can focus on event sales and operations.
- Between Saturday evening and Monday, website inventory is updated to reflect the actual remaining stock from the event.
- Orders placed after the event but before inventory updates are completed, may be subject to cancellation and refund, if inventory levels are inaccurate.
- Event shirts remain available for purchase on our website for approximately one year following the event.
- After that year, any remaining inventory is removed from the website and transferred to our Bargain Pit, where it is sold during events.
- Please note that the Bargain Pit is only available trackside, and card payments are the only form of payment accepted.
We hope this information helps with planning future purchases. Please let us know if you have any questions!
Where can I follow Mototees?
We are on Facebook and Instagram.
Top Questions
What I Want Is Currently Out of Stock. Will It Be Restocked?
Event-specific merchandise is typically not reprinted or restocked once an event has ended. However, we do regularly replenish inventory for our ongoing series merchandise.
If you're looking for a specific item, feel free to contact us at pearl@mototees.com to inquire about potential restock dates or availability.
Why can’t I complete checkout?
Checkout issues are often caused by missing information in one or more required fields. Please review your billing, shipping, and payment details, complete any highlighted fields, and then click “Pay now” to place your order.
Will Mototees clothing shrink?
Because most of our styles are made from 100% cotton, some shrinkage may occur. To help preserve the fit and quality of your garments, wash them in cold water and tumble dry on low.
How should I care for my Mototees items?
For best results, machine wash your Mototees items in cold water with like colors and tumble dry on low. These care steps help minimize shrinkage and keep your apparel looking its best.
Ordering and Shipping
How much do you charge for shipping?
Standard shipping is free on U.S. orders of $100 or more after discounts and before taxes. For U.S. orders under $100, standard shipping is $7.95.
Do You Ship Internationally?
Yes, we do! We currently ship to all U.S. addresses as well as many international destinations.
Please note:
- International shipping costs vary by destination. A $100 shipping charge is collected at checkout; once your shipping label is created and the actual cost is confirmed, we will refund the difference to your original payment method.Standard shipping may take between 2 to 7 business days.
- Overnight shipping is not available.
- Orders shipped to APO, FPO, and DPO addresses may take up to 35 days for delivery.
- Express shipping options are not available.
- If you have questions about shipping to your location, feel free to contact us before placing your order.
When will I get my order?
We work hard to get your order on its way as quickly as possible. Orders placed Monday through Friday by 1:00 p.m. ET typically ship the same business day; orders placed after 1:00 p.m. ET usually ship the next business day.
However because we travel to motocross events throughout the season, some inventory may be in transit between racetracks. This can occasionally delay shipment, but we appreciate your patience and will send tracking information as soon as your order is on the way.
What if I sent my package to the wrong address?
We are unable to offer refunds or replacements for packages delivered to the address reflected in the shipping confirmation.
Customers are responsible for ensuring their shipping address is correct at checkout. While autofill features can be helpful, we encourage you to double-check that the information entered is accurate. We are not responsible for addresses that were autofilled by Shop Pay, browsers, or mobile payment services such as ApplePay or Paypal.
If you realize the shipping address is incorrect, please contact us as soon as possible. We’re able to update addresses for orders that haven’t yet shipped. However, once an order has been shipped, we can no longer make changes to the shipping address.
Please note that we’re unable to contact the carrier or provide delivery instructions on your behalf.
If an order is returned to us due to an incorrect or insufficient address, we’ll refund the items returned to us. You’ll then have the option to place a new order. Please be aware that shipping costs are non-refundable.
Additionally, we’re not responsible for issues with mail forwarding that may cause your package to be returned to sender.
What if I need to change or cancel my order?
We process orders quickly! If you need to cancel your order, you can do so yourself within 30 minutes of placing it before processing begins. Simply click the order link in your order confirmation email or pull up your order in your account.
If you need to make changes or request a cancellation after the 30-minute window, please contact us as soon as possible. While we cannot guarantee changes once processing has started, we’ll do our best to assist with canceling the order and helping you place a new one if needed.
Please note that we’re unable to make changes to the shipping method once an order has been placed. If you need to make any updates, please cancel your order and place a new one with the correct items.
Where do you ship from?
We ship from our warehouse located in Pennsylvania as well trackside while at the events.
What are your hours of operation?
Our hours of operation vary as we may be at the events or traveling to and from events. The best way to reach us is via email at pearl@mototees.com and we will get back to you within 48 hours.
Where can I track my order?
Once your order ships, you'll receive an email or text with a tracking link to track your order! If you have an account, you can also track your order in your Order History.
Why haven't I received an email or text regarding my order?
Hmmm. It's usually for one of these reasons:
1. You may have an outdated information on file
2. You may have opted out of all emails from Mototees
3. You may have a spam blocker filtering email from us
Check the email address you have on file in your account and turn off any spam blockers that might be keeping our emails in the dungeon.
Returns and Exchanges
What is your return and exchange policy?
We want you to be happy with your purchase. U.S. orders may be exchanged free of charge within 30 days of purchase, while returns are subject to a $5 fee per order. To qualify, items must be unworn, unwashed, and returned in their original condition.
Please note that original shipping charges are non-refundable.
If you received a defective item, please email us at pearl@mototees.com. We’ll be happy to help make it right.
Please include your order number so we can assist you as quickly as possible.
To send back a return or exchange, place the items in their original bag or another secure package. Be sure to remove or completely cover any old shipping labels before taking the package to the post office.
Please keep your drop-off receipt or tracking number until your return is complete. Once we receive and inspect your items, we’ll issue the refund to your original payment method and send you a confirmation email.
For an exchange, we recommend placing a new order for the correct item as soon as you drop off your return. This helps reserve the available inventory for you. After we receive the original item, we’ll refund that order to your original payment method.
We stand behind the quality of our products and want every customer to have a positive experience. To keep our policy fair for everyone, we reserve the right to decline returns or exchanges that appear fraudulent, abusive, or inconsistent with these guidelines.
Examples may include:
· An unusually high frequency of returns
· Items that have been worn, washed, used, or damaged and do not meet our return guidelines
· Differences between the items purchased and the items returned
· Altered or reused return shipping labels
If a return requires additional review, our team may contact you for more information. In some cases, we may be unable to approve or process the request.
How can I get a return label?
At this time, we do not provide prepaid return shipping labels unless the return is due to an error on our part. If we made a mistake with your order, please contact us and we’ll be happy to help.
When can I expect my refund?
Please allow up to two weeks for your refund to be processed after we receive your return. We’ll send you an email as soon as the refund has been issued to your original payment method.
Can I return multiple orders in the same package?
Absolutely. You may return items from multiple orders in one package. Please include each order number so we can match the items to the correct purchases and process your return smoothly.
Can I return sale items?
Yes. Sale items are eligible for return as long as they meet the requirements of our 30-day return policy.
Gift Cards
How do I redeem my gift card?
Gift cards are redeemed at checkout during payment. Simply enter your unique gift code in the field marked “Enter promo or gift code”.
Why can’t I use a promotion, discount, or store credit when purchasing a gift card?
Promotions and discounts cannot be applied to purchases of gift cards. Instead, your gift recipient can use promotions or discounts for which they are eligible when they use the gift card.
Can I return a gift card?
Gift cards cannot be returned. If you place an order for a gift card in error, please contact us at pearl@mototees.com and we will do our best to assist you.
I made an error in my email—what do I do?
No problem! Contact us at pearl@mototees.com and we'll be happy to correct the error and re-send the email.
My recipient didn’t get the email with the gift card! Help!
Just let us know! You can reach out to us at pearl@mototees.com and we'll be happy to assist you.
Can I transfer my credit to someone else?
Unfortunately, Mototeees cannot transfer gift cards or credit to other customers.
Can a gift card be used on more than one order?
Yes! Please note that if you don’t spend the entire credit, the remaining balance will stay on the gift card and the code will need to be entered again on a future purchase.
How can I check my gift card balance?
To check your gift card balance, reach out to pearl@mototeses.com with the gift card code.
Do gift cards expire?
Gift cards that are bought do not expire. Gift cards that are issued as a form of store credit expire 6 months after the issue date.
Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express and Discover.
We may also accept PayPal, Apple Pay, and Shop Pay as alternate methods for purchasing your order on mototees.com. They enable you to securely send payments online.
Promotions, Discounts and Offers
Do You Offer Promo Codes or Discounts?
Yes! From time to time, we offer special promotions and discounts to both new and returning customers.
Please keep in mind:
- Some promotions apply only to select products.
- Discounts may not be combined with other offers.
- Certain promotions may be available only to specific customer groups, such as new or existing customers.
The best way to stay informed about current deals is to:
- Subscribe to our email list.
- Check our website regularly for sales and special offers.
- Follow us on Facebook and Instagram, where we frequently host contests, giveaways, and exclusive promotions.
All promotions and discounts are subject to change without notice.