How much do you charge for shipping?
Standard shipping is free on U.S. orders of $100 or more after discounts and before taxes. For U.S. orders under $100, standard shipping is $7.95.
Do You Ship Internationally?
Yes, we do! We currently ship to all U.S. addresses as well as many international destinations.
Please note:
- International shipping costs vary by destination. A $100 shipping charge is collected at checkout; once your shipping label is created and the actual cost is confirmed, we will refund the difference to your original payment method.Standard shipping may take between 2 to 7 business days.
- Overnight shipping is not available.
- Orders shipped to APO, FPO, and DPO addresses may take up to 35 days for delivery.
- Express shipping options are not available.
- If you have questions about shipping to your location, feel free to contact us before placing your order.
When will I get my order?
We work hard to get your order on its way as quickly as possible. Orders placed Monday through Friday by 1:00 p.m. ET typically ship the same business day; orders placed after 1:00 p.m. ET usually ship the next business day.
However because we travel to motocross events throughout the season, some inventory may be in transit between racetracks. This can occasionally delay shipment, but we appreciate your patience and will send tracking information as soon as your order is on the way.
What if I sent my package to the wrong address?
We are unable to offer refunds or replacements for packages delivered to the address reflected in the shipping confirmation.
Customers are responsible for ensuring their shipping address is correct at checkout. While autofill features can be helpful, we encourage you to double-check that the information entered is accurate. We are not responsible for addresses that were autofilled by Shop Pay, browsers, or mobile payment services such as ApplePay or Paypal.
If you realize the shipping address is incorrect, please contact us as soon as possible. We’re able to update addresses for orders that haven’t yet shipped. However, once an order has been shipped, we can no longer make changes to the shipping address.
Please note that we’re unable to contact the carrier or provide delivery instructions on your behalf.
If an order is returned to us due to an incorrect or insufficient address, we’ll refund the items returned to us. You’ll then have the option to place a new order.
Please be aware that shipping costs are non-refundable.
Additionally, we’re not responsible for issues with mail forwarding that may cause your package to be returned to sender.
What if I need to change or cancel my order?
We process orders quickly! If you need to cancel your order, you can do so yourself within 30 minutes of placing it before processing begins. Simply click the order link in your order confirmation email or pull up your order in your account.
If you need to make changes or request a cancellation after the 30-minute window, please contact us as soon as possible. While we cannot guarantee changes once processing has started, we’ll do our best to assist with canceling the order and helping you place a new one if needed.
Please note that we’re unable to make changes to the shipping method once an order has been placed. If you need to make any updates, please cancel your order and place a new one with the correct items.
Where do you ship from?
We ship from our warehouse located in Pennsylvania as well trackside while at the events.
What are your hours of operation?
Our hours of operation vary as we may be at the events or traveling to and from events. The best way to reach us is via email at pearl@mototees.com and we will get back to you within 48 hours.
Where can I track my order?
Once your order ships, you'll receive an email or text with a tracking link to track your order! If you have an account, you can also track your order in your Order History.
Why haven't I received an email or text regarding my order?
Hmmm. It's usually for one of these reasons:
1. You may have an outdated information on file
2. You may have opted out of all emails from Mototees
3. You may have a spam blocker filtering email from us
Check the email address you have on file in your account and turn off any spam blockers that might be keeping our emails in the dungeon.
Returns and Exchanges
What is your return and exchange policy?
We want you to be happy with your purchase. U.S. orders may be exchanged free of charge within 30 days of purchase, while returns are subject to a $5 fee per order. To qualify, items must be unworn, unwashed, and returned in their original condition.
Please note that original shipping charges are non-refundable.
If you received a defective item, please email us at pearl@mototees.com. We’ll be happy to help make it right.
Please include your order number so we can assist you as quickly as possible.
To send back a return or exchange, place the items in their original bag or another secure package. Be sure to remove or completely cover any old shipping labels before taking the package to the post office.
Please keep your drop-off receipt or tracking number until your return is complete. Once we receive and inspect your items, we’ll issue the refund to your original payment method and send you a confirmation email.
For an exchange, we recommend placing a new order for the correct item as soon as you drop off your return. This helps reserve the available inventory for you. After we receive the original item, we’ll refund that order to your original payment method.
We stand behind the quality of our products and want every customer to have a positive experience. To keep our policy fair for everyone, we reserve the right to decline returns or exchanges that appear fraudulent, abusive, or inconsistent with these guidelines.
Examples may include:
· An unusually high frequency of returns
· Items that have been worn, washed, used, or damaged and do not meet our return guidelines
· Differences between the items purchased and the items returned
· Altered or reused return shipping labels
If a return requires additional review, our team may contact you for more information. In some cases, we may be unable to approve or process the request.
How can I get a return label?
At this time, we do not provide prepaid return shipping labels unless the return is due to an error on our part. If we made a mistake with your order, please contact us and we’ll be happy to help.
When can I expect my refund?
Please allow up to two weeks for your refund to be processed after we receive your return. We’ll send you an email as soon as the refund has been issued to your original payment method.
Can I return multiple orders in the same package?
Absolutely. You may return items from multiple orders in one package. Please include each order number so we can match the items to the correct purchases and process your return smoothly.
Can I return sale items?
Yes. Sale items are eligible for return as long as they meet the requirements of our 30-day return policy.